For a short period of time I was working as a Customer Service Representative for Time Warner Cable in Flushing, Queens. Now I have to say that by comparison, this was sort of a nice call center with fairly nice staff. Yes, there were some exceptions, however, the better employees disliked the exceptions themselves.
Time Warner Cable was a very collaborative team environment. It felt like a small family. Of course, this is a call center job and it does come with certain call center hazards. For instance, you get threatened not to use the bathroom too much, not to eat on the phone, not to talk too much bullshit with your co-workers, not to wear slutty clothing, not to say anything nasty on the phone while with the customer.
There are some ways that you can get around these so called rules at Time Warner Cable. Eventually, the supervisors let you in on the phone tricks you can use so the management cannot hear your dirty comments, aka. the mute button. The salary at the call center is pretty low. It is $13/hr. It is impossible to live comfortably on such a low wage and it is shameful that companies like Time Warner Cable still feel that this is acceptable.
Yes, Time Warner Cable does offer commission if you sell their products on the phone. However, most sales are done by the sales department and most customers are cheap bastards who do not want to spend any money on anything. So you make maybe about $200 worth of commission per month. This does not at all make up for the lack of wages at Time Warner Cable.
I guess we should be thankful that Time Warner Cable is always hiring. At least they did not move their call center to India yet. However, the reason why they are always hiring is because people just do not have enough incentive to stay.
Time Warner Cable does offer a program where if you choose to sign up for it and you maintain certain high stat requirements, you will be paid a bit more money. However, this program comes with sever penalties and if you are not able to keep up that perfect record, you might get written up and lose your job all together. This program is not worth it at all. I guess Time Warner does this to discourage people from trying to earn more money.
I am going to be voting for Bernie Sanders in the 2016 presidential election because he is the only candidate who genuinely cares about the middle class and who has promised to raise the minimum wage to $15/hr. Nowadays, in order for a single person to live comfortably, the need to be earning at least $50,000 per year. Companies like Time Warner Cable unfortunately do not pay anything near to this wage.